Brie Soness
Dallas,TX
Summary
Dynamic operations manager with a strong focus on sales and customer satisfaction. Skilled in fostering positive team environments and implementing quality assurance practices to enhance service delivery and achieve company targets.
Overview
11
11
years of professional experience
Work History
Area Manager
Two Wings Coffee Co.
Dallas, TX
07.2023 - Current
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Managed scheduling and staffing to align with peak business hours, improving service efficiency.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Operations Manager, Customer Experience
Victoria Secret
Frisco, TX
11.2021 - 07.2023
- Implemented operational strategies to improve team efficiency and reduce response time.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coordinated visual merchandising efforts to create appealing in-store displays that attract customers.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
Beauty Supervisor
Victoria Secret
Frisco, TX
07.2019 - 11.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Mentored junior staff members, enhancing their skills and improving overall team performance.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Maintained a clean and inviting store environment to enhance the overall customer experience.
- Trained new employees on company policies, procedures, and product knowledge for seamless onboarding experience.
- Organized promotional events for new product launches, resulting in increased awareness and sales.
Bra Fit Expert
Victoria Secret
Frisco, TX
11.2018 - 07.2019
- Conducted personalized bra fittings to enhance customer satisfaction and product selection.
- Educated customers on proper fit techniques and lingerie care for improved longevity of products.
- Collaborated with team to maintain an organized and visually appealing sales floor environment.
- Assisted in training new staff on fitting techniques and product knowledge to ensure consistent service quality.
Pool Manager
Bearfoot Lifeguarding
Aubrey, TX
04.2015 - 09.2018
- Supervised daily pool operations, ensuring compliance with safety regulations and cleanliness standards.
- Trained and mentored lifeguard staff, fostering a culture of teamwork and safety awareness.
- Developed and implemented operational procedures to enhance efficiency in pool management activities.
- Monitored water quality and chemical levels, conducting regular tests to maintain optimal conditions for patrons.
- Conducted regular inspections of equipment and facilities, identifying maintenance needs to enhance operational reliability.
- Reduced accidents by implementing comprehensive training programs for lifeguards and other staff members.
Education
High School Diploma -
Braswell High School
Aubrey06-2019
Skills
- Operations management
- Goals and performance
- Sales expertise
- Team leadership
- Client relationship building
- Quality assurance
Timeline
Area Manager
Two Wings Coffee Co.
07.2023 - Current
Operations Manager, Customer Experience
Victoria Secret
11.2021 - 07.2023
Beauty Supervisor
Victoria Secret
07.2019 - 11.2021
Bra Fit Expert
Victoria Secret
11.2018 - 07.2019
Pool Manager
Bearfoot Lifeguarding
04.2015 - 09.2018
High School Diploma -
Braswell High School