Brieana Hose
Fowlerville,MICHIGAN
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Cake Decorator
M Street Baking Company
07.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Sales Associate
Tommy Hilfiger
08.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Fowlerville High School
Fowlerville, Mi06-2023
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Icing techniques
- Expert piping techniques
- Themed cake creation
- Stock rotation
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
Timeline
Cake Decorator
M Street Baking Company
07.2023 - Current
Sales Associate
Tommy Hilfiger
08.2022 - 06.2023
High School Diploma -
Fowlerville High School
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