Brieana Ramos
Miami,FL
Summary
Dynamic Front Desk Agent with proven problem-solving skills and a strong background in hospitality services and customer service , demonstrated at Three waters Resort and Marina and Islander Resort. Excelled in enhancing guest satisfaction and streamlining check-in/out processes. Skilled in both oral and written communications, ensuring seamless guest experiences and boosting retention through exceptional service and efficient resolution of issues.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Threewaters Resort and Marina
06.2024 - 10.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Facilitated welcoming environment, greeting guests upon arrival.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Front Desk Agent
Islander Resort
12.2023 - 04.2024
Education
Highschool Diploma -
Homestead Senior High
Homestead, FL2023
Skills
- Problem-solving skills
- Hospitality services
- Credit and cash payments
- Oral and written communications
- Guest accommodations
- Room assignments
- Registration processing
- Charge posting
- Front Desk Operations
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Threewaters Resort and Marina
06.2024 - 10.2024
Front Desk Agent
Islander Resort
12.2023 - 04.2024
Highschool Diploma -
Homestead Senior High
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