Brielle Byrd
Hamilton,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Value City Department Store
2021.09 - 2022.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Custome Service Supervisor
Burlington Coat Factory Distribution Center
2018.08 - 2019.05
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
Team Lead
Busken
2015.11 - 2017.11
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
GED -
Collins Hill High School
Suwanee, GA05.2012
Skills
- Responding to Difficult Customers
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Telephone Management
- Reading Comprehension
Timeline
Customer Service Representative
Value City Department Store
2021.09 - 2022.05
Custome Service Supervisor
Burlington Coat Factory Distribution Center
2018.08 - 2019.05
Team Lead
Busken
2015.11 - 2017.11
GED -
Collins Hill High School
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