Brielle Williams- Saunders
Providence
Summary
Entry level college graduate with years of experience organizing presentations, preparing facility reports, and maintaining the utmost confidentiality. Possess a B.A. in Business Management with a concentration in Social Work. Looking to leverage my knowledge and experience into a role as a Clerical Senior Clerk
Overview
8
8
years of professional experience
Work History
Substitute Teacher
PROVIDENCE SCHOOL DEPARTMENT
Providence, RI
10.2021 - Current
- Follow lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
- Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Adapt teaching methods to fit the needs of each individual student.
- Supervise students in and out of the classroom, including the halls, on the playground, and in the cafeteria.
- Provide in-class and at home assignments based on the available lesson plan.
- Long-term sub develop lesson plans and assignments consistent with the regular teacher’s past lesson plans.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Customer Service Representative
AAA Northeast
Providence, RI
02.2025 - 08.2025
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
- Processed membership applications and renewals, ensuring accuracy and compliance with company policies.
- Coordinated communications between departments to streamline service delivery for members.
- Trained new staff on customer service protocols, improving team performance and service quality.
- Led initiatives aimed at reducing response times, resulting in improved operational efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
E-Service Online Banking Assistant, (Intern)
NAVIGANT CREDIT UNION
07.2021 - 10.2021
- Primary responsibility would be performing all Online Banking activities – answering customer phone calls and all maintenance and miscellaneous tasks.
- Provide customer support in a professional manner to external and internal customers on questions and issues related to Electronic Banking services and activities.
- Maintain utmost discretion when dealing with sensitive topics.
Secretary
SERVINA TAX AND BUSINESS SERVICES INC
12.2020 - 01.2021
- Typed documents such as correspondence, drafts, memos, and emails.
- Opened, sorted, and distributed incoming messages and correspondence.
- Handled highly confidential information pertaining to tax information.
- Greeted visitors and determined to whom and when they could speak with specific individuals.
- Recorded, filed, scanned all office correspondence.
Team Member
Sam’s Club
08.2018 - 02.2020
- Tobacco Sales
- Handled daily sales of $30k
Education
Bachelor of Arts - Business Mgmt
Shaw University
05-2021
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Customer service
- Data entry
- Microsoft Word
- Attention to detail
- Time management
- File management
- Word processing
- Office administration
- Strong problem solver
- Document scanning
- Basic math
Timeline
Customer Service Representative
AAA Northeast
02.2025 - 08.2025
Substitute Teacher
PROVIDENCE SCHOOL DEPARTMENT
10.2021 - Current
E-Service Online Banking Assistant, (Intern)
NAVIGANT CREDIT UNION
07.2021 - 10.2021
Secretary
SERVINA TAX AND BUSINESS SERVICES INC
12.2020 - 01.2021
Team Member
Sam’s Club
08.2018 - 02.2020
Bachelor of Arts - Business Mgmt
Shaw University