Brienne Cohen

• Assisted in developing customer engagement strategies to enhance sales experience
• Supported team in achieving monthly sales targets through effective communication
• Learned inventory management systems to track vehicle availability and turnover
• Collaborated with marketing team on promotional events to drive foot traffic
• Engaged in product training sessions to improve knowledge of vehicle features
• Gained knowledge of financing options to assist customers in purchase decisions
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

• Managed a team of individuals that was trained to build report with customers in service and end up upgrading their vehicle while in service.
• Trained individuals to look for certain key features within a customer profile that would make them a great candidate.
• Equity & Mining within a few data bases to find the clients that are in equity positions or higher interest rates that we could help with certain programs we currently had.
• Appraised vehicles that are in the service department.
• Head Liaison between service department and sales department.
• Desked deals and put proposals together for clients.

Follow up communication with clients that the team was actively working.

• Successfully added a minimum of 100 to 150 sales each month out of my department for the store objective.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Developed strong relationships with customers, resulting in repeat business and increased loyalty.
• Followed up with customers during and after installations to verify satisfaction.
• Resolved customer complaints in professional and timely manner.
• Up-swelled preventative services to client with urgency to complete now.
• Maintained 93%-100% on customer surveys for clients I assisted.

• Developed strong customer relationships to enhance sales and improve client retention.
• Conducted comprehensive vehicle presentations, highlighting features and benefits to potential buyers.
• Stayed up to date on Toyota product and the competitors product.
• Analyzed market trends to adjust sales strategies and stay competitive within the automotive industry.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services. Also, provided customer with purchase options.
• Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
• Collaborated with service department to address any post-sale concerns or issues promptly and professionally.
• Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
• Streamlined paperwork processes for faster transaction completion times, improving customer experience.
• Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.

• Managed tenant relations, addressing inquiries and resolving complaints to enhance resident satisfaction.
• Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
• Conducted regular property inspections, identifying issues and coordinating necessary actions for improvement.
• Implemented operational policies to streamline leasing processes and improve tenant onboarding efficiency.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.

• Streamlined loan approval processes, reducing turnaround time for financing applications.
• Established relationships with lenders to secure competitive financing options for customers.
• Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
• Offered warranties and protection packages for customers new vehicles they were purchasing.

• Fostered a collaborative team environment, promoting open communication and knowledge sharing.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved marketing to attract new customers and promote business.
• Held events at the dealership to launch Scion brand and have inventory available to show with people in the community.
• Learning the brand and training employees to better sell the brand Scion

• Developed strong customer relationships through attentive service and product knowledge.
• Conducted vehicle demonstrations, highlighting features and benefits to assist potential buyers.
• Collaborated with financing department to ensure seamless transaction processes for customers.
• Trained new sales representatives on product offerings and effective sales techniques.