Brigette Pollard
Arnold,MO
Summary
Experienced multi-unit restaurant leader with over twenty years of success in building high performing teams, optimizing operations and driving profitability in fast-paced environments. Skilled in reducing costs, enhancing guest experience, and fostering a positive workplace culture. Adept at navigating complex challenges, implementing innovative strategies, and maintaining operational excellence. Passionate about scaling businesses, elevating guest experience, and mentoring future industry leaders.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Manager
Qdoba Mexican Eats
St Louis, MO
04.2019 - Current
- Oversee all operational aspects for 7-10 franchise units, Including managing monthly P&Ls, yearly budgets, and ensuring financial goals are met.
- Lead full cycle hiring efforts, from recruitment and interviews to on boarding and career development, ensuring strong leadership across all locations.
- Drive revenue growth by analyzing sales trends, implementing cost saving initiatives and optimizing labor management.
- Implemented ongoing training programs focused on leadership, cost control, and operational efficiency.
- Monitor and maintain quality control measures, food safety protocols, and compliance with Brand Standards.
District Manager
Crazy Bowls and Wraps
St Louis, MO
03.2006 - 12.2018
- Developed and implemented training programs for new managers, fostering leadership skills and operational excellence.
- Analyzed sales data to identify trends and optimize inventory management strategies within assigned districts.
- Collaborated with marketing teams to execute promotional campaigns, driving customer engagement and revenue growth.
- Mentored district staff on best practices for service quality and team performance, resulting in enhanced employee satisfaction.
- Conducted regular performance evaluations, providing actionable feedback to improve individual manager effectiveness.
Education
No Degree - Business Management
Jefferson College
Hillsboro, MOSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Guest service
- Fostering positive workplace culture
Accomplishments
- Held the highest retention rate in the franchise
- Achieved highest net profitability percentage and dollar amount
- Certified Training restaurant for 5 years
Certification
- CM - Certified Manager Certification
- Servesafe Certified
Timeline
District Manager
Qdoba Mexican Eats
04.2019 - Current
District Manager
Crazy Bowls and Wraps
03.2006 - 12.2018
No Degree - Business Management
Jefferson College