Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Brighton Zufelt

Brighton Zufelt

Orem,UT

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

3
3
years of professional experience

Work History

Manager

The Puppy Store, LLC
02.2022 - Current
  • Contributed to client retention by consistently providing outstanding customer service to both clients and customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.

Sales Associate

Ross Dress For Less
09.2021 - 01.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.

Sales Associate

KOHL’S, Inc
08.2020 - 09.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

American Fork High School
American Fork, UT
05.2022

Skills

  • Workforce Management
  • Performance Management
  • Staff Development
  • Performance Evaluations
  • Schedule Preparation
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Hiring and Training
  • Performance Reviewing
  • Team Leadership
  • Project Management
  • Managing Terminations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Manager

The Puppy Store, LLC
02.2022 - Current

Sales Associate

Ross Dress For Less
09.2021 - 01.2022

Sales Associate

KOHL’S, Inc
08.2020 - 09.2021

High School Diploma -

American Fork High School

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Brighton Zufelt