Brigid Kupferer
Colorado Springs,Colorado
Summary
Experienced and reliable Lead Medical Assistant with 5+ years in fast-paced clinical environments, recognized for streamlining workflows, mentoring staff, managing the drug screen processing and resulting team and ensuring compliance within all healthcare regulations. Proven ability to balance patient care excellence with operational efficiency. Seeking to leverage leadership skills and process improvement expertise as a Practice Supervisor with Medicine for Business and Industry's Garden of the Gods location.
Overview
8
8
years of professional experience
Work History
Lead Medical Assistant
Medicine for Business and Industry (MBI)
Colorado Springs, CO
04.2022 - Current
- Supervise daily operations of medical assistance team, ensuring compliance with healthcare regulations.
- Certified DOT Trainer for the Colorado Market of MBI. Responsible for proper education and demonstration of Federal DOT drug screening requirements to all staff and personnel.
- Train and mentor new staff on patient care protocols, and front and back office procedures.
- Implementation of effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Implementation of process improvements that enhance patient flow and reduced wait times.
- Daily initiative to enhance patient chart accuracy by conducting chart audits at end of day, reducing errors in patient records, billing and document retention.
Medical Assistant
Healthquest Medical Services
Colorado Springs, CO
03.2021 - 04.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted healthcare providers during procedures, demonstrating proficiency in clinical support techniques.
- Coordinated appointment scheduling and follow-ups, optimizing clinic workflow efficiency.
- Trained new team members on office procedures and best practices to ensure seamless integration.
- Performed medical records management, including filing, organizing and scanning documents.
Administrative Assistant
All Inclusive Counseling
Colorado Springs, CO
07.2019 - 03.2021
- Managed scheduling and appointments for counselors and clients, ensuring efficient time management.
- Coordinated communication between clients and staff, enhancing client experience and support.
- Maintained accurate records of client interactions and sessions in electronic health records system.
- Organized office operations to streamline workflow, improving overall productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Cashier
Barnes Ace Hardware at Stetson Hills
Colorado Springs, CO
07.2018 - 07.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in inventory management, ensuring product availability and organization on shelves.
- Collaborated with team members to meet sales goals and deliver outstanding service experiences.
Education
Medical Assistant Certification - Medical Assistant
Pima Medical Institute
Colorado Springs, CO03-2021
High School Diploma -
Thomas B. Dougherty High School
Colorado Springs, CO05-2015
Skills
- Clinical Leadership
- Medical Office Administration
- DOT Federal Regulations
- Inventory and Supply Management
- Electronic Health Records Management
- Microsoft Office
- HIPAA Compliance
- Insurance Claim Verification and Billing
- Scheduling and Appointment Management
- Direct Patient-Focused care
Timeline
Lead Medical Assistant
Medicine for Business and Industry (MBI)
04.2022 - Current
Medical Assistant
Healthquest Medical Services
03.2021 - 04.2022
Administrative Assistant
All Inclusive Counseling
07.2019 - 03.2021
Cashier
Barnes Ace Hardware at Stetson Hills
07.2018 - 07.2019
Medical Assistant Certification - Medical Assistant
Pima Medical Institute
High School Diploma -
Thomas B. Dougherty High School