Brini Delgado
Winston-Salem,NC
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Community Care Center showcases a proven track record in managing high-volume calls with empathy and efficiency. Leveraging skills in data entry and appointment scheduling, I've significantly reduced wait times and improved communication, demonstrating a commitment to excellence and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Phone Operator
Community Care Center
Winston-Salem, NC
02.2022 - Current
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
Dental Coordinator
Community Care Center
Winston-Salem, NC
02.2022 - Current
- Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
- Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
- Assisted dentists in delivering quality care through efficient preparation of equipment, materials, and instruments required for procedures.
Interpreter
Community Care Center
Winston-Salem, NC
02.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Offered language instruction to help clients improve language skills.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Education
High School Diploma -
Reagan High School
3750 Transou Rd, Pfafftown, NC 2704006.2018
Skills
Data Entry
Telephone Etiquette
Empathy and patience
Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Phone Operator
Community Care Center
02.2022 - Current
Dental Coordinator
Community Care Center
02.2022 - Current
Interpreter
Community Care Center
02.2022 - Current
High School Diploma -
Reagan High School