Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brini Delgado

Winston-Salem,NC

Summary

Adept at enhancing customer satisfaction and streamlining operations, my tenure at Community Care Center showcases a proven track record in managing high-volume calls with empathy and efficiency. Leveraging skills in data entry and appointment scheduling, I've significantly reduced wait times and improved communication, demonstrating a commitment to excellence and a results-driven approach.

Overview

3
3
years of professional experience

Work History

Phone Operator

Community Care Center
02.2022 - Current
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.

Dental Coordinator

Community Care Center
02.2022 - Current
  • Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
  • Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
  • Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
  • Increased patient satisfaction through attentive customer service and prompt response to inquiries.
  • Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
  • Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
  • Assisted dentists in delivering quality care through efficient preparation of equipment, materials, and instruments required for procedures.

Interpreter

Community Care Center
02.2022 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Offered language instruction to help clients improve language skills.
  • Collaborated with other interpreters to cross-check accuracy of interpretations.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.

Education

High School Diploma -

Reagan High School
3750 Transou Rd, Pfafftown, NC 27040
06.2018

Skills

Data Entry

Languages

Spanish
Native or Bilingual

Timeline

Phone Operator

Community Care Center
02.2022 - Current

Dental Coordinator

Community Care Center
02.2022 - Current

Interpreter

Community Care Center
02.2022 - Current

High School Diploma -

Reagan High School

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Brini Delgado