Briona Valdez
Klamath Falls,OR
Summary
Proven Patient Care Coordinator with a track record of enhancing patient satisfaction and streamlining operations at Timber Kids Dentistry. Demonstrates exceptional organizational skills and HIPAA compliance, excelling in critical thinking and customer service. Achieved significant improvements in patient flow and communication, leveraging both hard and soft skills to deliver outstanding care experiences.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Timber Kids Dentistry
05.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
Food Preparation Worker
The Chicken Shack
12.2021 - 05.2023
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
Education
Falcon Heights
Klamath Falls, OR06.2023
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
Timeline
Patient Care Coordinator
Timber Kids Dentistry
05.2023 - Current
Food Preparation Worker
The Chicken Shack
12.2021 - 05.2023
Falcon Heights
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