Brisa Gonzalez-Rocco

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

As an employee at Spoon and Sprinkles, I did a variety of tasks. I learned to efficiently prepare bobas, acais, smoothies, milkshakes,scoop ice cream, as well as, cut fruits, manage the back, and restock. Cleanliness is a big thing there as it is a small business and wants to give the best appearance it can therefore I can keep a space clean and tidy.

• Recommended products based on solid understanding of individual customer needs and preferences.