Brisa Morales
Fort Collins,CO
Summary
Adaptable and enterprising professional with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time.
Overview
4
4
years of professional experience
Work History
Shift Lead
Ziggis Coffee
Wellington, CO
06.2021 - Current
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Cashier
King Soopers
Fort Collins, CO
06.2018 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO05.2023
Minor - Business Administration
Colorado State University
Fort Collins, CO05.2023
High School Diploma -
Poudre High School
Fort Collins, CO05.2019
Skills
- Employee Coaching and Motivation
- Performance Tracking and Evaluations
- POS Transactions
- Corrective Actions
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Shift Lead
Ziggis Coffee
06.2021 - Current
Cashier
King Soopers
06.2018 - 06.2021
Bachelor of Science - Psychology
Colorado State University
Minor - Business Administration
Colorado State University
High School Diploma -
Poudre High School
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