Brisaida Lopez
Oklahoma City
Summary
Experienced in customer service with a focus on enhancing customer satisfaction and loyalty through effective communication and conflict resolution. Demonstrated ability to manage cash transactions accurately while minimizing discrepancies during audits. Proven track record in inventory management, ensuring organized displays and product accessibility, which contributed to improved operational efficiency. Trained new staff on customer service protocols and cash handling procedures, fostering a knowledgeable team environment.
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Representative/Head Cashier
Coast to coast motors
Oklahoma City
08.2023 - 01.2026
- Assisted customers by answering inquiries and resolving complaints, enhancing overall customer satisfaction and loyalty.
- Processed cash transactions efficiently, ensuring accurate cash handling and minimizing discrepancies during audits.
- Managed inventory levels by restocking merchandise and maintaining organized displays, which improved product accessibility.
- Trained new staff on customer service protocols and cash handling procedures, fostering a knowledgeable team environment.
- Collaborated with team members to identify and address operational challenges, contributing to a more efficient workflow.
- Provided support in daily operations by maintaining cleanliness and organization of the cash handling area, promoting safety.
- Greeted customers and provided excellent customer service.
- Assisted coworkers with tasks as needed.
Crew Member
The Garage Burgers & Beer
Oklahoma City
02.2022 - 03.2023
- Assisted in training new crew members, fostering a collaborative environment and ensuring consistency in service.
- Stocked supplies and managed inventory levels, contributing to seamless operations during peak hours.
- Prepared and served food and beverages efficiently, maintaining high standards of quality and cleanliness.
- Followed safety and sanitation protocols, ensuring compliance and promoting a safe work environment for all staff.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Crew member trainer , trained all new employees.
- Employee of the month
- Stocked new inventory we had cups lids plates etc
Education
Santa Fe High School
Oklahoma CitySkills
- Customer satisfaction
- Cash handling
- Inventory management
- Staff training
- Client communication
- Team collaboration
- Payment processing
- Merchandise restocking
- Conflict resolution
- Time management
- Employee training
- De-escalation techniques
- Customer service
- Payment collection
- Financial overage analysis
- Basic math
- Telephone management
- Excel
- Word
- Microsoft
- Keyboard typing
- Call escalation
- Call center operations
- Front desk
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative/Head Cashier
Coast to coast motors
08.2023 - 01.2026
Crew Member
The Garage Burgers & Beer
02.2022 - 03.2023
Santa Fe High School