Brisayana Ramirez
Greenacres ,FL
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Florida Kidney Physicians
2024.09 - Current
- Greeted patients and visitors warmly, ensuring a welcoming environment upon arrival.
- Collected patient information and verified insurance details for accurate processing.
- Work great with AthenaOne
- Can always relocate
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Call Center Representative
Call4health
2021.03 - 2023.03
- Answered incoming calls, providing accurate information to customers regarding services.
- Utilized call management software to log customer interactions and track issues.
- Followed established protocols to handle customer inquiries and resolve complaints effectively.
- Fostered a positive customer experience by actively listening and addressing concerns promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Palm Beach Beach Preparatory Academy
Lake Worth, FL05.2019
Skills
Customer service
Attention to detail
Time management
Listening skills
Scheduling
Call answering and routing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Receptionist
Florida Kidney Physicians
2024.09 - Current
Call Center Representative
Call4health
2021.03 - 2023.03
High School Diploma -
Palm Beach Beach Preparatory Academy