Britain Lawless
Moraine
Summary
Dynamic customer service specialist skilled at enhancing guest satisfaction through effective communication and menu expertise. Proven ability to thrive in fast-paced settings while fostering teamwork and collaboration to optimize service delivery. Experience as a youth specialist further enhances adaptability and problem-solving skills.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Host
Roosters
Huber Heights
07.2023 - Current
- Greeted and seated guests promptly and courteously.
- Managed reservation system to optimize table assignments.
- Provided menu information and answered guest inquiries effectively.
- Coordinated with servers to ensure seamless service flow.
- Assisted in training new hosts on procedures and standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers with plate set ups, drink orders, and ensuring food gets to their tables promptly.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Youth Specialist
Agape For Youth
Dayton
08.2024 - 08.2025
- Facilitated youth engagement through structured programs and activities.
- Developed individualized support plans for at-risk youth.
- Coordinated workshops focused on life skills and personal development.
- Advocated for youth needs within community resources and services.
- Assisted in coordinating services such as health care, mental health counseling, tutoring, as needed.
- Collaborated with school personnel, parents and guardians, community resources and other professionals to ensure best outcomes for the youth.
- Developed relationships with families through home visits and outreach efforts.
- Assisted in developing and implementing individualized service plans for youth.
- Observed Youth progress and documented improvements and progress within their environments.
Education
Bachelor of Science - Human Development And Family Studies
Bowling Green State University
Bowling Green, Ohio, OH 08.2020 - 04.2024
Skills
- Menu knowledge
- Customer service
- Time management
- Adaptability in fast-paced environments
- Order accuracy
Timeline
Youth Specialist
Agape For Youth
08.2024 - 08.2025
Host
Roosters
07.2023 - Current
Bachelor of Science - Human Development And Family Studies
Bowling Green State University
08.2020 - 04.2024