Britanee Hollan
Saint Joseph,MO
Summary
Dynamic and compassionate professional with a diverse background in patient care, insurance services, and dance instruction. Excelled in delivering exceptional patient experiences and tailoring insurance plans, showcasing strong multitasking and goal-setting abilities. Proven track record in enhancing team performance and fostering a supportive learning environment, leveraging expertise in medical terminology and healthcare.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Mosaic Life Care
08.2024 - Current
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and put in phone messages regarding procedures and medications.
- Checked patient vitals such as temperature, blood pressure, pulse, and oxygen.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Multi-Line Insurance Representative
Jessica L Studer State Farm
10.2022 - Current
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Tailored insurance plans to support client needs and establish sense of trust among community members.
- Supervised insurance claims for equitable resolutions on behalf of both client and insurer.
- Cross-trained existing employees to maximize team agility and performance.
Beauty Advisor
Ulta Beauty
05.2023 - 08.2024
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Dance Instructor
Darcee's School Of Dance
08.2018 - 01.2022
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Offered one-on-one instruction to students by appointment.
- Utilized different styles of teaching to accommodate students of all capabilities.
Education
High School Diploma -
Benton High School
Saint Joseph, MO05-2022
Certified Nursing Assistant
Hillyard Technical Center
Saint Joseph, MO05-2022
Skills
- Medical terminology knowledge
- Appointment scheduling
- Goal setting
- Multitasking
- Healthcare
Certification
- Life and Health Insurance License - Kansas, Missouri, and Nebraska Department of Insurance.
- Accident and Health License – Kansas, Missouri, Nd Nebraska Department of Insurance.
Timeline
Patient Care Representative
Mosaic Life Care
08.2024 - Current
Beauty Advisor
Ulta Beauty
05.2023 - 08.2024
Multi-Line Insurance Representative
Jessica L Studer State Farm
10.2022 - Current
Dance Instructor
Darcee's School Of Dance
08.2018 - 01.2022
- Life and Health Insurance License - Kansas, Missouri, and Nebraska Department of Insurance.
- Accident and Health License – Kansas, Missouri, Nd Nebraska Department of Insurance.
High School Diploma -
Benton High School
Certified Nursing Assistant
Hillyard Technical Center
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