Britaney King
Gallatin,TENNESSEE
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
3
3
years of professional experience
Work History
Shift Leader
Krystal's Restaurant
12.2017 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Saint Gregory High School
05.2020
Skills
- Shift Scheduling
- Scheduling and Coordinating
- Corporate Law
- Assigning Work
- Team Leadership
- Shift Paperwork Completion
- Role Modeling
- Verbal and Written Communication
- Training Assistance
- Employee Attendance Monitoring
- Customer Service Management
- Staff Supervision
Crafts
I make Customized Sublimation Tumblers and T-Shirts
Timeline
Shift Leader
Krystal's Restaurant
12.2017 - 10.2020
High School Diploma -
Saint Gregory High School
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