Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Britania Chambers

Spring Lake,NC

Summary

Detail-oriented U.S. Army veteran with 2+ years as a Nutrition Care Specialist (68M), experienced in patient care, food service operations, and medical nutrition therapy. Demonstrated success in fast-paced environments with a solid background in customer service and front desk operations. Ready to leverage military discipline and practical experience in healthcare, administrative, or customer service roles.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Customer Service Representative

Foundever
Fayetteville, New Carolina
11.2025 - 09.2026
  • Managed inbound customer calls for Foundever contact center support, ensuring efficient resolution of inquiries.
  • Verified customer details to ensure accuracy before processing account updates, enhancing customer satisfaction.
  • Remained calm and professional during stressful situations, effectively de-escalating tense calls to improve customer experience.

Nutrition Care Specialist (68M)

U.S. Army, Various Locations
03.2023 - 08.2025
  • Reviewed diet orders and updated nutrition care records, enhancing accuracy of patient nutrition plans.
  • Prepared therapeutic diets for soldiers and patients, ensuring nutritional needs were met in Army treatment facilities.
  • Coordinated meal service with cooks, medics, and food service supervisors to ensure timely and efficient meal delivery.
  • Monitored food safety and sanitation in Army dining areas and kitchens.

Customer Solutions

U.S. Army, Various Locations
10.2023 - 04.2024
  • Delivered attentive service to customers through in-person and phone interactions, enhancing overall customer experience.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Executed daily tasks in a timely manner to support team functions. with precision to maintain operational efficiency.

Customer Service Representative

IBEX Global
Kingston, Jamaica
01.2018 - 04.2022
  • Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
  • Assisted customers via chat, email, and phone to address inquiries and resolve issues efficiently.
  • Answered customer inquiries and delivered accurate information about products and services to enhance customer understanding.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Green Island High School
Jamaica
06-2017

Skills

  • Call center operations
  • Customer Interaction Tools
  • Data Entry
  • Administrative Support
  • Client relations
  • Conflict resolution
  • Team Collaboration
  • Patient Communication
  • Food safety
  • Nutritional Guidance
  • Call center operations

Certification

  • ServSafe Food Handler Certification U.S. Army
  • HIPPA Certification, U.S. Army Medical Department,
  • Basic Combat Training, Fort Sill, Oklahoma

Timeline

Customer Service Representative

Foundever
11.2025 - 09.2026

Customer Solutions

U.S. Army, Various Locations
10.2023 - 04.2024

Nutrition Care Specialist (68M)

U.S. Army, Various Locations
03.2023 - 08.2025

Customer Service Representative

IBEX Global
01.2018 - 04.2022

High School Diploma -

Green Island High School
Britania Chambers