Britany Williams
Sarasota,FL
Summary
Dedicated and detail-oriented Certified Veterinary Assistant with over six years of experience in veterinary care and client relations. Skilled in providing empathetic support and medical advice to pet owners in both in-person and virtual environments. Seeking to join Petfolk's Virtual TeleAdvice Support team to leverage communication skills and veterinary knowledge while ensuring a positive and informative experience for pet owners.
Overview
10
10
years of professional experience
Work History
Studio Manager
Hoyt Architects & IMERZA
11.2023 - Current
- Coordinate operations for two sister companies, utilizing project management software
- Prepare and edit correspondence, reports, and presentations
- Managed employee onboarding and HR-related tasks, improving team integration and retention
- Communicate effectively with clients, ensuring their needs are met while providing a supportive and friendly atmosphere
- Coordinated remote meetings and virtual team collaborations using project management software.
Aquarium Service Technician
Mote Marine Laboratory & Aquarium
08.2021 - 11.2023
- Created and updated signage to ensure accurate and engaging information display, enhancing an educational experience for visitors
- Utilized POS systems for efficient transaction processing and maintained detailed purchase orders, demonstrating attention to detail and organizational skills
- Supervised and mentored interns, ensuring their professional development and effective execution of educational tasks.
Veterinary Technician Roles
Dr. Kate's Pet Clinic & Westcoast Veterinary Center
08.2014 - 01.2020
- Provided compassionate care and support to pet owners through in-person and virtual consultations, including collecting medical histories, performing diagnostic tests, and delivering treatment recommendations
- Monitored patients during surgical procedures and provided post-operative care instructions, while educating clients on preventive health practices such as nutrition, exercise, and dental hygiene
- Utilized Avimark for scheduling, record-keeping, and treatment estimates, contributing to efficient clinic operations and client communication
- Supported end-of-life care with empathy, managing necessary documentation and offering emotional assistance to pet owners during difficult decisions
- Conducted remote follow-ups to track patient recovery and address ongoing health concerns.
Education
Associates in Graphic Design -
St. Petersburg College
05.2024
Associates in General Studies -
St. Petersburg College
05.2020
Biology Major -
University of South Florida
08.2017
Veterinary Assistant Certification -
Suncoast Technical College
05.2014
Skills
- Certified Veterinary Assistant
- Proficient in Avimark
- Veterinary Medicine Knowledge
- Medical Record Management
- Data Entry and Estimate Creation
- Typing Speed 80 WPM
- Empathetic Communication
- Active Listening
- Client Relations
- Attention to Detail
- Time Management
- Effective Remote Communication
Timeline
Studio Manager
Hoyt Architects & IMERZA
11.2023 - Current
Aquarium Service Technician
Mote Marine Laboratory & Aquarium
08.2021 - 11.2023
Veterinary Technician Roles
Dr. Kate's Pet Clinic & Westcoast Veterinary Center
08.2014 - 01.2020
Associates in Graphic Design -
St. Petersburg College
Associates in General Studies -
St. Petersburg College
Biology Major -
University of South Florida
Veterinary Assistant Certification -
Suncoast Technical College
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