Britany A Zamorano Cortez
Phoenix,AZ
Overview
2
2
years of professional experience
Work History
Cashier
Jack in the Box
Phoenix, AZ
09.2021 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Collegio De Bachilleres Del Estado De Sinaloa
Los Mochis, Sinaloa, México06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Organizational abilities
- Written and verbal communication
- Professionalism and Courtesy
- Cash register systems
- Conflict Resolution
- Issue Resolution
- Cash Drawer Balancing
- Staff Training
- ID Verification
- Inventory Management
- Decision Making Aptitude
- Adaptability and Flexibility
- Relationship Building
- Cooperative Attitude
- Basic Mathematics
- Analytical Thinking
- Active Listening
Timeline
Cashier
Jack in the Box
09.2021 - 04.2023
Collegio De Bachilleres Del Estado De Sinaloa