Britisheandrea Eason-Walker
Shreveport,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cinch Home Services
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Caregiver
Always Best Care Service
03.2019 - 08.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
Paraprofessional Aide
Ridgewood Middle School
08.2018 - 11.2019
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Supervised students on field trips for safety and proper behavior in public settings.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Organized and led practice, research and lab assignments.
- Helped teacher prepare instructional material and displays.
Substitute Teacher
Caddo Parish School Board
01.2017 - 08.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Assigned, explained and graded homework.
- Monitored student progress and provided feedback to students, parents and school administrators.
Education
Associate of Science - Business Administration
National American University - Rapid City
Rapid City, SD05.2018
Bachelor of Science - Criminal Justice
Northwestern State University of Louisiana
Natchitoches, LA05.2015
Skills
- Delivery Scheduling
- Issue and Complaint Resolution
- Minute Taking
- Critical Thinking
- Microsoft Excel
- Microsoft SharePoint
- Typing Proficiency
- Microsoft PowerPoint
Timeline
Customer Service Representative
Cinch Home Services
03.2022 - Current
Caregiver
Always Best Care Service
03.2019 - 08.2022
Paraprofessional Aide
Ridgewood Middle School
08.2018 - 11.2019
Substitute Teacher
Caddo Parish School Board
01.2017 - 08.2018
Associate of Science - Business Administration
National American University - Rapid City
Bachelor of Science - Criminal Justice
Northwestern State University of Louisiana
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