Britnee Bond
West Jordan
Summary
Dynamic retail professional with proven expertise at Torrid in cash handling accuracy and exceptional customer service. Recognized for enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in team training and development, ensuring operational excellence and a visually appealing sales floor. Committed to fostering a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Key Holder
Torrid
02.2025 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Sales Associate
Torrid
06.2023 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
South Pointe
West Jordan, UT05.2023
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Staff training and development
- Bank deposits
- Daily reporting
- Team training and development
- Resource management
- Team building
- Multitasking and prioritizing
- Inventory and stocking
- Sales floor organization
Timeline
Key Holder
Torrid
02.2025 - Current
Sales Associate
Torrid
06.2023 - 02.2025
High School Diploma -
South Pointe
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