Britney Adams
Monroe,WI
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and collaboration skills, consistently contributing to team success and organizational objectives. Committed to exceptional service and continuous professional growth.
Overview
15
15
years of professional experience
Work History
Client Services Professional
RR Donnelley
06.2024 - Current
- Responded to client inquiries and requests across various communication channels.
- Participated in monthly client calls to address concerns and updates.
- Compiled and formatted daily and weekly reports for internal and external stakeholders.
- Coordinated project details between clients and internal teams to ensure clarity.
- Cultivated strong client relationships through consistent engagement.
- Implemented process improvements to enhance overall customer satisfaction.
Merchandising Assistant
Colony Brands
05.2015 - 06.2022
- Supported product development activities, including assortment build-out and sampling.
- Assisted Merchandise Managers with catalog preparation and copy development.
- Analyzed customer comments and reviews to inform product strategies.
- Conducted market research to identify competitive trends and consumer preferences.
- Established communication channels between buyers, vendors, and staff.
- Compiled weekly sales reports to analyze customer buying patterns.
Customer Service Trainer
Bed Bath & Beyond
Madison, Wisconsin
06.2011 - 04.2015
- Facilitated onboarding sessions for new customer service staff, enhancing team readiness.
- Collaborated with management to assess and address training needs effectively.
- Provided ongoing coaching and support to team members, promoting skill development.
- Acted as a resource for inquiries regarding company products and services from staff and customers.
- Coordinated cross-departmental efforts to deliver comprehensive training sessions.
Education
Associate of Applied Science - Accounting
Blackhawk Technical College
Janesville, WI05-2026
Skills
- Microsoft Office Suite
- Time management
- Self-motivation
- Client relationship management
- Effective communication
- QuickBooks proficiency
- Financial reporting
- Data analysis
- Administrative support
- Quality control
Timeline
Client Services Professional
RR Donnelley
06.2024 - Current
Merchandising Assistant
Colony Brands
05.2015 - 06.2022
Customer Service Trainer
Bed Bath & Beyond
06.2011 - 04.2015
Associate of Applied Science - Accounting
Blackhawk Technical College