Britney Gain

Answering inbound calls from patients regarding appointments and medication refills

Scheduling appointments

Checking patients out after appointment

Filing PA's through insurance for medication

Precertification for procedures.

Scheduling procedures for patients

• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
• Entered referrals into appropriate system based on type of referral obtained.
• Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.

Worked closely with patients to build an aftercare plan after treatment.

Coordinating care with Probation Officers and DCS workers

Sending admission letters to legal representatives