Britney Garner
Lake City,AR
Summary
Dynamic Access Coordinator at UAMS with a strong background in HIPAA compliance and exceptional customer service. Proven ability to enhance communication and streamline scheduling, contributing to a positive work environment. Recognized for adaptability and problem-solving skills, ensuring patient confidentiality while managing high call volumes effectively.
Overview
19
19
years of professional experience
Work History
Access Coordinator
UAMS
02.2024 - Current
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Office Janitor
Acme Pest Control
Jonesboro, AR
03.2017 - Current
- Improved office cleanliness by thoroughly vacuuming, mopping, and dusting all areas on a daily basis.
- Promoted sustainability efforts within the office environment by properly sorting recyclable materials according to guidelines.
- Prioritized safety in the workplace by keeping walkways clear of debris and utilizing wet floor signs during cleaning procedures.
- Demonstrated strong attention to detail in addressing spills or stains promptly, preventing damage to flooring or furnishings.
Housekeeper
The Arc Lexington
Jonesboro, AR
11.2022 - 11.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
Cook and Waitress
Feedlot
Caraway, AR
09.2010 - 10.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Cashier
Roaches Grocery
Caraway, AR
05.2008 - 09.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Night Manager
Farmer's Market
Lake City, AR
01.2007 - 01.2008
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
Riverside High School
Lake City, ARSkills
- HIPAA compliance
- Customer service expertise
- Exceptional organization
- Adaptable mindset
- Medical terminology
- Scheduling coordination
- Appointment setting
- Time management proficiency
- Decision-making capacity
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Phone and email etiquette
- Appointment scheduling
- Policy understanding
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Caring and empathetic
- Active listening
- Effective communication
- Detail-oriented
- Decision-making
- Documenting and recording information
- Patient confidentiality and data security
- Communicating to patients and families
- Reliability and dedication
Timeline
Access Coordinator
UAMS
02.2024 - Current
Housekeeper
The Arc Lexington
11.2022 - 11.2023
Office Janitor
Acme Pest Control
03.2017 - Current
Cook and Waitress
Feedlot
09.2010 - 10.2014
Cashier
Roaches Grocery
05.2008 - 09.2009
Night Manager
Farmer's Market
01.2007 - 01.2008
Riverside High School