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Associate Principal Engineer

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Highly organized transportation, logistics, and customer service professional with over 13 years of experience in dispatch operations, DMV registration services, vehicle documentation, transportation compliance, office administration, and customer support. Experienced working with customers, insurance companies, lienholders, dealerships, drivers, brokers, and government agencies. Strong knowledge of vehicle title paperwork, VIN verification, IRP, IFTA, USDOT, MC Authority, UCR, MCP, and transportation regulations. Currently pursuing a Master of Business Administration (MBA) with excellent communication, problem-solving, multitasking, and organizational skills.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Dynamic logistics and operations professional with extensive experience in high-volume dispatching, multi-terminal coordination, and inventory management. Expertise in managing 50-60 daily loads while strategically planning for up to 180 drivers within a 24-hour cycle, facilitating over 300 moves each day, and optimizing intermodal operations across multiple locations. Proven track record of coordinating logistics across five terminals: LA/LB, Salt Lake City, Oakland, Houston, and Seattle. Strong leadership skills, complemented by a commitment to process improvement and real-time problem-solving in fast-paced environments.

Detail-oriented dispatcher skilled in managing communication between departments and training new staff. Proven track record in ensuring smooth operations, contributing to team success and enhancing overall efficiency.

Dynamic professional with extensive experience in dispatch operations at JB Hunt Transport, excelling in customer communication and optimizing workflow efficiency. Proven ability to utilize transportation management software to enhance delivery processes, achieving a 20% increase in operational efficiency while ensuring timely and accurate shipment tracking.

Britney Hernandez

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Associate of Business Administration - Business Administration

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Associate of Business Administration - Business Administration

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