Summary
Overview
Work History
Education
Skills
Timeline
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Britney Jackson

Warner Robins,GA

Summary

Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. A reliable team player who thrives in fast-paced environments and consistently delivers high-quality results.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Amazon
12.2020 - 12.2023
  • Supervised day-to-day operations to ensure time critical targets were met in a fast-paced environment
  • Audited direct and indirect labor hours hourly to ensure head count reflected workloads properly
  • Developed strong working relationships with associates, fostering a positive work environment
  • Conducted employee performance evaluations by providing constructive feedback for growth and development
  • Led weekly team meetings to discuss site goals, safety tips, concerns, and updates
  • Wrote reports to analyze daily patterns and provided a clear handoff for following shift
  • Enforced safety compliance with regular inspections and associate training sessions

Problem Solver/Trainer

Amazon
06.2019 - 12.2020
  • Onboarded and provided on-the-job training to 63 associates in outbound functions and standard work, resulting in reduced errors and increased productivity
  • Troubleshot complex issues involving customer orders and internal systems effectively mitigating potential negative impacts on customer satisfaction
  • Reduced fulfillment delays by proactively addressing inventory discrepancies
  • Staged safety school to ensure safety and social distancing standards were followed.

Sales Floor Associate

Target
09.2014 - 01.2019
  • Managed multi-line phone system responding to customer inquiries and directing individuals to desired personnel
  • Efficiently utilized technology and tools to assist guests and promptly resolved issues
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
  • Accurately handled cash register operations
  • Trained new employees on how to use technological equipment and assist customers
  • Ensured proper signs and labels were maintained.

Education

Bachelor of Science in Business Administration -

Sonoma State University
Rohnert Park, CA
12.2020

Associate of Science in Business Administration -

Chabot College
Hayward, CA
12.2018

Skills

  • Leadership
  • Expert in Microsoft Office, with a focus on Excel
  • Warehouse Management

Timeline

Assistant Manager

Amazon
12.2020 - 12.2023

Problem Solver/Trainer

Amazon
06.2019 - 12.2020

Sales Floor Associate

Target
09.2014 - 01.2019

Bachelor of Science in Business Administration -

Sonoma State University

Associate of Science in Business Administration -

Chabot College

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Britney Jackson