Britney Jones
Chicago,IL
Summary
Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable attitude while effectively meeting demands of busy offices and maintaining compliance with important standards.
Overview
11
11
years of professional experience
Work History
Lead Medical Assistant
Heartland Alliance Health
09.2018 - Current
- Assisted physicians and nurses with clinical procedures following safe practices.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Food Service Worker
Zoup!
07.2014 - 09.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Processed customer payments and balanced cash drawers.
Education
Certification - Medical Assistant
Everest College - Chicago
Chicago, IL06.2013
Skills
- Performance Improvement
- Staff Oversight
- HIPAA Compliance
- Patient Scheduling
- Inventory Management
- Direct Patient Care
- Reliable Team Player
- Equipment Sterilization
Timeline
Lead Medical Assistant
Heartland Alliance Health
09.2018 - Current
Food Service Worker
Zoup!
07.2014 - 09.2018
Certification - Medical Assistant
Everest College - Chicago
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