Katherine "Nicole" Richmond
2911 N Highland Drive,IN
Summary
Dynamic Lead Medical Assistant with expertise in phlebotomy and clinical leadership at Neighborhood Health Center. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in insurance verification and performance improvement, ensuring timely access to care while maintaining HIPAA compliance. Committed to delivering compassionate, high-quality patient care.
Overview
17
17
years of professional experience
Work History
Lead Medical Assistant
Neighborhood Health Center
07.2018 - Current
- Triage incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensure patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrate expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Ensure timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Manage insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assist physicians and nurses with clinical procedures following safe practices.
- Precept newly hired medical assistants to train each on office procedures and important tasks.
- Document patient information in EMR and prepare paperwork for medical staff.
- Assist in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Emergency Room Technician
Reid Health
06.2014 - 07.2018
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided compassionate care to patients during their emergency room visit, addressing concerns and offering emotional support when needed.
Emergency Room Technician
Clark Memorial Hospital
11.2008 - 07.2014
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced patient care by efficiently performing EKGs, IV insertions, and phlebotomy procedures.
- Improved patient satisfaction by addressing concerns promptly and empathetically, providing clear communication at all times.
- Maintained a safe and clean work environment, adhering to infection control policies and guidelines.
- Streamlined documentation processes by maintaining thorough electronic medical records for each patient encounter.
- Expedited patient flow through swift collection of vital signs data upon arrival into the emergency room.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT04-2028
GED -
Ivy Tech Community College
Connersville, IN02-2019
BLS Instructor - Healthcare
American Heart Association
Jeffersonville, Indiana01-2011
Skills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Patient education and counseling
- Scheduling and appointment management
- Staff oversight
- Phlebotomy expertise
- Performance improvement
- Geriatric care
- Choking relief
- AED operation
- Cardiac emergencies
- Pediatric care
- Administering vaccines
Timeline
Lead Medical Assistant
Neighborhood Health Center
07.2018 - Current
Emergency Room Technician
Reid Health
06.2014 - 07.2018
Emergency Room Technician
Clark Memorial Hospital
11.2008 - 07.2014
Bachelor of Science - Nursing
Western Governors University
GED -
Ivy Tech Community College
BLS Instructor - Healthcare
American Heart Association