Sylvia Welling
Suisun,CA
Summary
Dedicated healthcare leader with 14 years of clinical experience as a Lead Medical Assistant in a high-volume urgent care clinic. Expert in supervising staff, optimizing workflows, and enhancing patient care coordination. Skilled in mentoring teams, improving operations, and collaborating with providers to achieve superior patient outcomes.
Overview
16
16
years of professional experience
Work History
Lead Medical Assistant
Northbay Medical Center, Urgent Care
Fairfield, California
03.2019 - Current
- Oversaw daily operations in a fast-paced urgent care environment.
- Coordinated patient intake and scheduling to enhance service delivery efficiency.
- Assisted providers with examinations and medical procedures in urgent care settings.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Trained and mentored junior medical assistants on best practices and protocols.
- Maintained accurate patient records using electronic health record systems.
- Communicated effectively with patients to address concerns and provide support.
- Ensured compliance with safety regulations and infection control standards.
- Collaborated with healthcare teams to improve patient care processes and workflows.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Performed quality assurance checks to verify adherence to safety protocols.
- Provided guidance and support for new employees during their orientation period.
- Assisted patients with registration, new patient paperwork and check-out process.
- Evaluated lab specimens according to established protocols before sending them off for further testing.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Created strategies to improve customer service standards, boosting patient satisfaction.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patient examinations.
- Processed orders for medical supplies and lab equipment.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
Medical Assistant
NorthBay Medical Center, Womens Health
Fairfield, California
01.2010 - 03.2019
- Assisted physicians during patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared patients for exams by collecting medical histories and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered medications and injections according to healthcare provider instructions.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients on treatment plans and preventive care practices.
- Educated patients on medications, procedures, and physician's instructions to enhance understanding and adherence to treatment plans.
- Handled laboratory specimen collection and processing for diagnostic tests.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Documented notes during patient visits.
- Maintained accurate medical records through efficient filing, charting, transcription, and data entry into electronic health record system to support seamless patient care.
- Managed patient scheduling and appointment coordination effectively.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Ensured proper maintenance of medical equipment to uphold standards.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents, and supplies to streamline workflow and support effective team collaboration.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
Education
Certificate - Medical Assistant
Trinity College
Fairfield, CA01-2003
Skills
- Medical procedures assistance coordination
- Patient intake
- Electronic health record management
- Infection control compliance
- Infection control practices checks
- Quality assurance
- Clinical management
- Staff oversight
- Performance enhancement and mentoring
- Staff training
- Inventory management
- Team collaboration
- Problem solving
- Critical thinking
- Performance improvement
- Detail orientation
- Clinical leadership
Languages
Spanish
Native/ Bilingual
Timeline
Lead Medical Assistant
Northbay Medical Center, Urgent Care
03.2019 - Current
Medical Assistant
NorthBay Medical Center, Womens Health
01.2010 - 03.2019
Certificate - Medical Assistant
Trinity College