Britney Padgett
Lynchburg,VA
Summary
Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement and delivery of exceptional customer service to every guest. Natural leader and analytical problem-solver ready to take on any store challenge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Team Lead
Walmart
Lynchburg, VA
07.2023 - Current
- Maintain all company policies and procedures by properly handling claims and returns, zoning the front-end area, overseeing the parking lot for cleanliness, organizing and arranging merchandise and supplies, identifying shrink and damages, and ensuring a safe work environment for guest customers and employees
- Models, enforces, and provides day to day directions and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs and complaints are addressed according to company guidelines and standards.
Merchandise Reconciliation Associate
Walmart
Lynchburg, VA
08.2022 - 07.2023
- Maintains the claims and hazardous waste storage area in accordance with the company policies and procedures by properly handling claims and returns; zoning the area; arranging and organizing merchandise/supplies; identifying shrink and damages; and ensuring a safe work environment
- Collaborate and check in vendors daily to ensure we are getting in the product we need to make sure our shelves are full, as well as verifying all product that comes in the door making sure it is up to standards and acceptable for us to have on our shelves.
Online Pickup and Delivery Academy Trainer
Walmart
Lynchburg, VA
02.2021 - 08.2022
- Train team associates according to the process, demonstrate end-to-end ownership of your area helping to drive productivity and results.
- Analysis day to day data within the department and providing feedback to the associates thought the department to see what can be changed to help drive our sales.
- Deliver customer service throughout the department in all aspects, keeping the work place clean and safe providing fast and friendly customer service.
Meat/Produce Associate
Walmart
Lynchburg, VA
05.2020 - 02.2021
- Ensure high quality products are available in meat and produce areas, keeping the area stocked and readily available at all times.
Cashier
Walmart
Lynchburg, VA
07.2019 - 05.2020
- Processing payments, applying discounts, scanning items, maintaining cash registers, handling returns, answering customer inquires, and implementing all store policies.
- Having attention to detail and effective communication through the entire work place to ensure that we are taking care of the customer in a fast and friendly environment.
- Ensure that the front end of the store in zoned and cleaned at all times.
Cart Attendant
Walmart
Lynchburg, VA
10.2018 - 07.2019
- Making sure customers are provided with the carts they need, keeping a clean and safe parking lot at all times for both customers and employees.
Education
Some College (No Degree) - Business Management
Bellevue University
Bellevue, NESkills
- Customer Service
- Complaint Resolution
- Cash Counting
- Workflow Management
- Cash Register Operation
- Order Management
- Team Supervision
- Conflict Management
- Listening Skills
- Performance Improvement
- Staff Management
- Problem-Solving Skills
- Opening and Closing Procedures
- Cash Handling
Certification
- A/B Fuel Operator Certification December 2023
- Certified Food Safety Manager August 2023
References
References available upon request.
Timeline
Front End Team Lead
Walmart
07.2023 - Current
Merchandise Reconciliation Associate
Walmart
08.2022 - 07.2023
Online Pickup and Delivery Academy Trainer
Walmart
02.2021 - 08.2022
Meat/Produce Associate
Walmart
05.2020 - 02.2021
Cashier
Walmart
07.2019 - 05.2020
Cart Attendant
Walmart
10.2018 - 07.2019
Some College (No Degree) - Business Management
Bellevue University
- A/B Fuel Operator Certification December 2023
- Certified Food Safety Manager August 2023
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