Britney Putnal
Live Oak,FL
Summary
Focused Receptionist with 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
10
10
years of professional experience
Work History
Receptionist
Southeast Insurance Agency, Inc.
Daytona Beach, Fl
10.2022 - 05.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
- Scheduled and confirmed appointments and meetings for management team.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved customer issues.
- Managed high-volume of inbound and outbound customer calls.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
Receptionist Assistant
Putnal farm
Live Oak, FL
04.2013 - 10.2020
- Greeted customers, delivery persons and official representatives.
- Maintained office supply inventory and placed orders to meet demand.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Handled diverse needs for clients in-person, by phone or through email.
- Displayed professional standards at reception desk to impress visitors.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
- Answered and directed incoming calls using multi-line telephone system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Lighthouse Christian Academy
Mayo, FL05.2020
Skills
- Travel Coordination
- Travel Planning
- Project Management
- Professional Demeanor
- Office Administration
- Business Administration
- Customer Service
Timeline
Receptionist
Southeast Insurance Agency, Inc.
10.2022 - 05.2023
Receptionist Assistant
Putnal farm
04.2013 - 10.2020
High School Diploma -
Lighthouse Christian Academy