Britney Rios
Greensboro,NC
Summary
Knowledgeable server with strong foundation in training and mentoring staff in high-paced restaurant environments. Successfully developed and implemented training programs that enhance team performance and service quality. Demonstrated ability to foster collaboration and adaptability to ensure smooth operations. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
4
4
years of professional experience
Work History
Server Trainer
Cheese Cake Factory
10.2024 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
Server
Lulabelles
04.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tripp's
03.2021 - 04.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Science -
Guilford Technical Community College
Jamestown, NC06-2027
High School Diploma -
Penn Foster High School
Chandler, AZ06-2021
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- High volume dining
- Upselling strategies
- Team member training
- Cash handling
- Food presentation
- Server etiquette
- Safe handling procedures
- Food safety compliance
Languages
Spanish
Native or Bilingual
Timeline
Server Trainer
Cheese Cake Factory
10.2024 - Current
Server
Lulabelles
04.2024 - 10.2024
Server
Tripp's
03.2021 - 04.2023
Associate of Science -
Guilford Technical Community College
High School Diploma -
Penn Foster High School
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