Britney Taylor
Lansing ,Illinois
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
12
12
years of professional experience
Work History
Collection Specialist
Alight Solutions
09.2022 - 05.2024
- Demonstrated adaptability by rapidly learning new software tools required for CCR Specialist
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution. Championed the adoption of new software tools that streamlined workflows across multiple departments
- Restructured customer service process, ensuring quicker response times.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Representative
Maximus Inc
04.2020 - 01.2022
- Great’s customers warmly, resolve customer complaints via phone/ emails
- Scheduling patients for COVID-19 appointments being accurate and precise
- Open customer accounts by recording account information
- Showing empathy while using time management and problem-solving skills
- Received valuable knowledge and training on running various computer system software’s such as Microsoft Word / Excel
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Unloader
Walmart Distribution
01.2019 - 12.2020
- Operated pallet jacks and forklifts to aid in safe transport of heavy items.
- Promoted workplace safety by reporting or mitigating hazards for heavy equipment use.
- Monitored weights and dimensions of boxes and pallets for compliance with standards.
- Loaded packages onto pallets and into staging areas as directed.
Office Assistant
Riverside Hospital Health Systems
02.2017 - 02.2018
- Overseeing clerical tasks, such as sorting and sending mail
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answering phone calls in professional and timely manner.
- Operating different computer system’s such ad Epic software, date entry , book keeping
- Developed correspondence letters, memos and emails.
Patient Service Representative
JenCare Senior Medical Center
01.2015 - 01.2017
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Receptionist/Desk Clerk
Mercy Housing
01.2012 - 01.2013
- Kept accurate log of all visitors to entering living facility by recording names of visitor(s)
- Permitted entry with escort for approved persons into secure locations.
- Answered telephones along with taking accurate messages
- Enforce appropriate building policies and house rules
- Responded to emergency situations by calling appropriate emergency service (e.g., police, fire department and or paramedics)
- Assisted accounting department to make phone calls and collect payments.
Education
Phlebotomy Training - Phlebotomy
Heart To Heart
Newport News, VA01.2016
Medical Assistant - Medical Assisting
Everest College - Chicago
Chicago, IL01.2009
Highschool Diploma - Honors
Prologue Highschool
Illinois City, IL01.2006
Skills
Customer relations
Analytical thinking
CRM software
Salesforce CRM
Problem resolution
Expert problem solving
Documentation management Appointment scheduling
Microsoft office
65 wpm typing spe
Additional Information
Military Spouse United States Navy
Timeline
Collection Specialist
Alight Solutions
09.2022 - 05.2024
Customer Service Representative
Maximus Inc
04.2020 - 01.2022
Unloader
Walmart Distribution
01.2019 - 12.2020
Office Assistant
Riverside Hospital Health Systems
02.2017 - 02.2018
Patient Service Representative
JenCare Senior Medical Center
01.2015 - 01.2017
Receptionist/Desk Clerk
Mercy Housing
01.2012 - 01.2013
Phlebotomy Training - Phlebotomy
Heart To Heart
Medical Assistant - Medical Assisting
Everest College - Chicago
Highschool Diploma - Honors
Prologue Highschool
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