Britney Tieu

Key responsibilities:

• Led development efforts from concept to completion by identifying user-driven improvements, and coordinating with programmers to deliver impactful solutions to enhance user experience and user turnover.
• Directly consulted a 28 unit restaurant group generating $65M in annual sales, successfully reducing prime costs by an average of 10% per location.
• Oversaw daily office operations while training and supervising staff to ensure efficiency and high performance.
• Coached restaurant staff on using specialized software, driving improvements in operational workflow.
• Designed and optimized menus for multiple restaurants, increasing profitability through strategic pricing and item placement.
• Advised consulting clients on menu engineering, staff training, financial performance, and operational efficiency.
• Supported the implementation and customization of POS systems, ensuring seamless integration with daily operations.
• Created and implemented marketing strategies to enhance office branding, attract new clients, and drive engagement.
• Conducted interviews and assisted in identifying and recruiting long-term employees who align with the company's values and culture.
• Built and maintained lasting relationships with clients, enhancing customer loyalty, and increasing lifelong partners.
• Developed training programs for staff to enhance service quality and consistency.
• Provided technical support to customers using SaaS products.

Key responsibilities:

• Coached staff on strategies to enhance performance and improve customer relations.
• Managed daily restaurant operations and ensured smooth service delivery.
• Resolved customer complaints efficiently, maintaining high levels of customer retention, and positive feedback.
• Handled daily financial reporting, tracking revenue, expenses, and payroll to meet or exceed budgetary goals.