Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Behavioral Health Technician
8 Months
Attain ABA Services | 02.2026 - Current
Maintained accurate documentation of client progress notes, session summaries, incident reports, and other required
paperwork according to regulatory standards
• Supported individuals with ASD in developing daily living skills such as self-care routines, toilet training, and mealtime
behaviors
• Received positive feedback from parents, caregivers, and other team members regarding the progress made by clients
under my care
• Collected and analyzed data to monitor progress and make data-driven decisions for treatment planning
Behavioral Health Technician
8 Months
Belay on Autism Services | 07.2025 - 03.2026
Collaborated with client's support system and other allied specialists to implement positive interventions.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Charted on each patient daily.
Supported patient confidentiality in accordance with HIPAA regulations.
Treated clients and families with respect and dignity.
Assessed patient progress and reported changes to supervising physician.
Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Documented observations, client responses, and progress notes accurately for treatment team review.
Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
Behavioral Health Technician
4 Months
Shine Behavioral LLC | 01.2025 - 05.2025
Supported clients with daily routines and skill-building activities under behavior intervention plans.
Documented observations, client responses, and progress notes accurately for treatment team review.
Applied de-escalation techniques to maintain safety during behavioral incidents and transitions.
Assisted therapists and clinical staff with structured activity sessions and individualized support.
Collaborated with multidisciplinary teams to deliver consistent, person-centered behavioral support.
Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
Pharmacy Technician Trainee
7 Months
CVS Pharmacy | 10.2021 - 05.2022
Assisted pharmacists with prescription processing, labeling, and medication preparation under direct supervision.
Entered patient and prescription data accurately into pharmacy systems to support timely dispensing.
Greeted customers, answered basic medication questions, and routed concerns to pharmacist when needed.
Operated point-of-sale register, handled payments, and processed transactions according to store procedures.
Learned CVS pharmacy systems, workflows, and compliance requirements to build dispensing accuracy.
Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Representative
2 Months
Target | 08.2021 - 10.2021
Resolved guest concerns with accurate product, order, and service information
Processed returns, exchanges, and refunds while maintaining policy compliance
Assisted shoppers with mobile app, online orders, and pickup coordination
Trained new team members on service standards, POS procedures, and issue resolution
Collaborated with store teams to resolve inventory, pricing, and fulfillment concerns
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Cashier/ Customer Service
1 Year 2 Months
McDonald’s | 11.2019 - 01.2021
Greeted customers promptly and took orders with attention to detail.
Adapted quickly to changing priorities in fast-paced restaurant environment.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Addressed customer needs and made product recommendations to increase sales.
Cashier/Customer Service
6 Months
Long John Silvers A&W | 02.2019 - 08.2019
Processed customer orders accurately using POS system and handled cash, card, and change transactions.
Delivered friendly service at front counter and drive-thru, resolving guest questions quickly and professionally.
Prepared fountain drinks, sides, and simple menu items while following food safety and portion guidelines.
Maintained clean dining, register, and service areas to support smooth daily operations.
Tennis Instructor
1 Year 1 Month
Acing With Autism | 03.2018 - 04.2019
Instructed tennis fundamentals using adaptive techniques for participants with autism.
Adapted lesson plans to match individual communication styles and learning needs.
Demonstrated proper grip, footwork, and stroke mechanics during drills and games.
Monitored student safety and maintained supportive, structured practice environment.
Encouraged engagement and confidence through patient, individualized coaching.
Promoted a positive learning environment by maintaining open communication with students and their families.
Education
Bachelor of Science - Nursing
Western Governors University | Salt Lake City, UT | 10.2026
Associate of Science - Science
Richland Collegiate High School | Dallas, WV | 05.2020