Britni Sullins

PATIENT CARE COORDINATOR • UCSF

Responsible for preparing patient lists and providing administrative support for FMIS, RMIS and Cardiology MDR

Providing support for MICU post dc scheduling

Verifying insurance coverage as well as determining PCP and noting pre-scheduled appointments

Running MDR in a streamlined process to keep within time and space constraints

Scheduling follow-up appointments for patients discharged from the hospital over the weekend

Reporting and completing COVID and Mpox CMR’s

Maintaining the Inpatient Census tracking as well as PCC data tracking

Requesting Medical Records from facilities nationwide

Faxing DC Summaries and Demographics to out of network providers and clinics via Print 2 Fax and routing via EPIC

Collaborating across departments to streamline discharge planning and improve appointment adherence

Schedule all new patients for consult

Data Entry of all new patient demographics

Create procedure/surgical quotes for patients

Schedule all surgeries at surgery center/hospital

Collect all financials for surgery patients and skin care products

Assist the patients through the surgical process, coaching and educating them through their journey

Develop close relationships with patients

Provide excellent customer service, concierge service to upscale clientele

Schedule and coordinate additional nursing care for the patients and act as a liaison between nurse and patients.

Welcome patients to medical spa, answered all calls

Opening the office/closing office duties

Opening and closing cash register, making sure all financials are correct

Managed all new perspective patients, via email, yelp texting etc..in timely fashion

Assisted owner with payroll, medical skin care inventory

Collected payments, scheduled appointments,Brilliant distinctions

Sales and promotions

Restocked/cleaned rooms/numbed patients for treatments

Selling medical grade skin care products

Manage a team of three Dental Assistants, three Patient/Sedation/HouseCall Coordinators, three Hygienists.

Staff Schedules, Payroll (HR4Health), Hiring New Staff

Oversee the daily operations of the team, ensuring all staff are staying on task, engaged in work

Creating positive work environment

Implement Office Policies and Guidelines

Front office Coordinating of General Office Patients

Production, Revenue, monthly financial goals of team

Work with high end clientele, special needs and phobic patients

Reporting, new patient reports, laboratory fees and premium pay/overtime

Work closely with Operations Manager and CEO to brainstorm, implement ideas and philosophy of the office and brand.

Quality Assurance and Osha Guidelines

Coordination of surgery for two physicians for both international/domestic patients

Working with NextTech software, Microsoft Office, XP and Excel.

Managing doctors and nurses schedules for both surgical and non-surgical needs.

Assisted with staffing schedules for the front office and the surgical center

Trained all new hires for the front office positions.

Customer Service, Hospitality/Concierge service provided to every patient.

Pre/Post surgery instructions provided to patients

Assist and implemented New/Associate Surgeon into Clinic guidelines