Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britnie Hughes

Forney,TX

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Assist an organization in achieving its mission by utilizing and enhancing my professional, managerial, organizational and communicational skills to enhance student learning and
contribute to staff development while simultaneously improving my own professional growth for promotional aspects.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

SamsTown Casino directory
Shreveport, Louisiana
10.2023 - Current
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Responded to customer inquiries via phone, email, and in person.
  • Assisted with scheduling appointments for clients and visitors.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

Collections and Customer Service Specialist

regional acceptance/truist
Dallas, TX
03.2018 - 10.2024
  • Performed data entry of customer orders into the company's order management system.
  • Developed strategies for improving customer service processes based on feedback from customers and team members.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.

Collections and Customer Service Specialist

Verizon Wireless
Shreveport, LA
01.2015 - 12.2018
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Performed data entry of customer orders into the company's order management system.
  • Monitored call center queues daily in order to respond promptly to customer inquiries.
  • Suggested additional products or services that may benefit the customer's needs.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
05-2007

Skills

  • Front Office Management
  • Call Routing
  • Customer Service
  • File Organization
  • Time Management
  • Telephone Etiquette
  • Customer assistance and interaction

Timeline

Front Desk Receptionist

SamsTown Casino directory
10.2023 - Current

Collections and Customer Service Specialist

regional acceptance/truist
03.2018 - 10.2024

Collections and Customer Service Specialist

Verizon Wireless
01.2015 - 12.2018

High School Diploma -

Fair Park High School

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Britnie Hughes