Brittany Smith
Cincinnati
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
2014
2014
years of post-secondary education
Work History
Appointment Scheduler
Right At Home Health Care
Cincinnati
02.2024 - Current
- Scheduled appointments for clients and caregivers efficiently throughout the week.
- Managed calendar updates and changes to ensure accurate scheduling.
- Communicated with clients to confirm appointments and address inquiries.
Remote customer service
Humana
Cincinnati
12.2021 - 07.2023
- Monitored feedback from customers regarding services provided in order to improve future offerings.
- Assisted in resolving disputes between suppliers and customers regarding product and service quality or pricing issues.
- Followed up with customers after each visit to ensure satisfaction with services rendered.
Customer Service Representative
Trade global
Cincinnati
03.2018 - 10.2021
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Provided product information to enhance customer satisfaction and engagement.
Education
Winton Woods High School
Cincinnati, OhioSkills
- Appointment scheduling
- Customer service
- Conflict resolution
- Effective communication
Timeline
Appointment Scheduler
Right At Home Health Care
02.2024 - Current
Remote customer service
Humana
12.2021 - 07.2023
Customer Service Representative
Trade global
03.2018 - 10.2021
Winton Woods High School