Britt Keisling
Wilmington,NC
Summary
Proven leader in hospitality management, excelling in staff development and operations management at Shift Kitchen & Bar. Demonstrated success in enhancing customer satisfaction and training teams for peak performance. Skilled in POS systems and adept at addressing customer concerns, ensuring an exceptional dining experience.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Shift Kitchen & Bar
Flagstaff, AZ
07.2022 - 01.2025
- Motivated, trained, and disciplined employees to maximize performance.
- Trained new general manager on restaurant policies & computer work (i.e. menu updates, scheduling)
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Scheduled FOH and worked any position as needed
Bartender Trainer
Nick's Del Mar
Del Mar, CA
08.2020 - 01.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Server Trainer
Westbound & Down Brewing Co
Idaho City, ID
08.2017 - 03.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Food & Beverage Assistant Manager
Isle of Capri Casino
Black Hawk, CO
04.2017 - 08.2017
- Oversee service, proper food handling, and guest satisfaction among the three main restaurants
- FOH scheduling, reviews, ordering
- Ensure customer satisfaction with food or beverage services
Dining Room Manager
The Home Ranch
Clark, CO
04.2015 - 03.2017
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Led planning, set up, and takedown of special events
- Effectively communicate guests needs/allergies to BOH to ensure an excellent dining experience
Education
Paramedicine
Grant LifeLink
Columbus, OH12.2014
Diploma -
Sandra Day O'Connor High School
Glendale, AZ05.2005
Skills
- Staff management
- POS knowledge
- Operations management
- Staff development
- Cash handling
- Allergen knowledge
Timeline
Assistant General Manager
Shift Kitchen & Bar
07.2022 - 01.2025
Bartender Trainer
Nick's Del Mar
08.2020 - 01.2022
Server Trainer
Westbound & Down Brewing Co
08.2017 - 03.2020
Food & Beverage Assistant Manager
Isle of Capri Casino
04.2017 - 08.2017
Dining Room Manager
The Home Ranch
04.2015 - 03.2017
Paramedicine
Grant LifeLink
Diploma -
Sandra Day O'Connor High School