Britt McCulloch
The Foundry
Derry,NH
11
years of professional experience
Results-driven supervisor with expertise in staff training, quality control, and complaint resolution. Known for enhancing customer satisfaction through effective team collaboration and process improvements.
Work History
Server/Bartender/Events Team Member
11 Years 2 Months- Mixed and served drinks according to standard recipes.
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of bar and dining areas.
- Assisted guests with menu selections and special requests.
- Trained new staff on service standards and protocols.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Supervisor
3 Years 10 Months- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on service standards and cafe procedures.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Implemented quality control measures to enhance food and beverage safety.
- Managed inventory levels, placing orders to maintain stock availability.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies, job duties, and performance expectations.
- Assisted in developing new menu items based on customer feedback.
Bartender
11 Months- Prepared and served cocktails, beers, and wines to customers.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Engaged with customers to provide excellent service and address inquiries.
- Handled cash transactions accurately and managed the cash register.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
High School Diploma
Skills
Staff training
Inventory management
Quality control
Customer service
Menu development
Team collaboration
Complaint resolution
Time management
Training and mentoring
Timeline
Bartender
Nana's Kitchen and Pizzeria
08.2025 - 07.2026Read More
Supervisor
Waterworks Cafe
11.2022 - 09.2026Read More
Server/Bartender/Events Team Member
The Foundry
07.2015 - CurrentRead More
Stoughton Senior High School
High School Diploma
Read More