Britt Michael
Mantachie,MS
Summary
Results-driven Commercial Sales Manager with proven expertise in sales cycle management and customer satisfaction. Skilled in developing strategic plans that enhance revenue growth and market penetration.
Overview
32
32
years of professional experience
Work History
Commercial Sales Manager
DesignSouth
Saltillo, MS
04.2022 - Current
- Developed and executed sales strategies to enhance revenue growth and market penetration.
- Built and maintained strong relationships with key clients, ensuring high levels of customer satisfaction.
- Conducted market research to identify new business opportunities and emerging trends in the industry.
- Collaborated with cross-functional teams to optimize product offerings and align sales initiatives with company goals.
Store Manager
Lowes Home Improvment
Columbus, MS
01.2005 - 03.2020
- Led daily operations, ensuring compliance with company policies and operational standards.
- Trained and mentored staff, fostering a culture of continuous improvement and high performance.
- Developed strategic merchandising plans to optimize product placement and boost sales.
- Analyzed inventory levels, implementing processes to reduce shrinkage and improve stock accuracy.
- Coordinated team schedules, maximizing labor efficiency while maintaining exceptional customer service levels.
- Implemented training programs that enhanced employee skills, resulting in improved team productivity.
- Managed financial performance through effective budgeting and forecasting initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Operations Manager
Lowes Home Improvment
Tupelo, MS
01.2000 - 01.2005
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led cross-functional teams to implement operational improvements and increase efficiency across departments.
- Developed training programs for staff to ensure compliance with safety protocols and customer service standards.
- Analyzed performance metrics to identify trends, implementing corrective actions for continuous improvement.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Assistant Manager
Lowes Home Improvment
Florence, AL
06.1994 - 01.2000
- Supervised daily operations and staff performance to ensure high standards of customer service.
- Implemented training programs to enhance team skills and knowledge in home improvement solutions.
- Analyzed inventory levels, optimizing stock management to reduce costs and improve product availability.
- Developed promotional strategies to drive sales growth and increase customer engagement in-store.
- Streamlined processes for order fulfillment, improving efficiency and accuracy in product delivery.
- Monitored compliance with safety regulations, promoting a safe shopping experience for customers and staff.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Tupelo High School
Tupelo, MSSkills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Team building
- Forecasting
- Sales cycle management
- Financial analysis
- Sales forecasting
- Financial acumen
Timeline
Commercial Sales Manager
DesignSouth
04.2022 - Current
Store Manager
Lowes Home Improvment
01.2005 - 03.2020
Operations Manager
Lowes Home Improvment
01.2000 - 01.2005
Assistant Manager
Lowes Home Improvment
06.1994 - 01.2000
High School Diploma -
Tupelo High School