Brittanee Baker
Paullina,IA
Summary
Proven leader with extensive experience at McDonald's, adept in staff management and customer engagement. Excelled in improving customer satisfaction and streamlining operations, showcasing strong problem-solving and team supervision skills. Achieved notable enhancements in employee performance and satisfaction, embodying a results-driven approach with a focus on continuous improvement and effective staff mentoring.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
07.2023 - Current
- Oversaw all crew member needs. Scheduling, hiring, raises, promotions. As well as any issues they may have.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Manager/Key Holder
McDonald's
10.2020 - 07.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
Sheldon High School
Sheldon, IASkills
- Customer Service
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Customer Engagement
- Goals and performance
- Flexible Schedule
- Work Planning and Organization
- Coaching and Mentoring
- Employee Scheduling
- Scheduling
- Staff Hiring and Retention
- Employee performance evaluation
Certification
ServSafe certified
Timeline
Department Manager
McDonald's
07.2023 - Current
Shift Manager/Key Holder
McDonald's
10.2020 - 07.2023
Sheldon High School
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