Brittanee Williams
Wichita,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
HR Coordinator
Textron Aviation
11.2022 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Billing Support Representative II
ADT Security
10.2017 - 11.2022
- Compiled financial information for customers and evaluated credit risk and credit factors
- Analyzed credit data and financial statements to determine degree of risk involved in extending credit
- Conducted presentations to upper management and executive teams for loan recommendations.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Customer Support Representative
Protection One Security
08.2015 - 09.2017
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support
- Contributed ideas and practical solutions to support process improvement efforts.
Customer Service Representative
Protection One Security
11.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ04.2022
Skills
- Human Resources Policies and Procedures Expertise
- Time Management
- Customer Relations
- Account Management
- Microsoft Excel
- Customer Support
- High-Volume Environments
- Taleo
Timeline
HR Coordinator
Textron Aviation
11.2022 - Current
Billing Support Representative II
ADT Security
10.2017 - 11.2022
Customer Support Representative
Protection One Security
08.2015 - 09.2017
Customer Service Representative
Protection One Security
11.2014 - 07.2015
Bachelor of Science - Business
University of Phoenix
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