Brittaney Harden
Goodwill
Palm Bay,FL
18
years of professional experience
Dedicated customer service professional skilled in effective communication, empathy, and problem-solving with proven skills in conflict resolution and team collaboration. Committed to enhancing customer satisfaction and operational efficiency. Proven ability to resolve inquiries and enhance customer satisfaction while supporting team collaboration in fast-paced environments.
Work History
Cashier
11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily receipts.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to ensure store operations ran smoothly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
3 Years 11 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system to ensure data integrity.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Store Manager
12 Years- Supervised daily store operations to ensure efficient service and product availability.
- Trained and developed team members in customer service and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends and adjust promotional strategies accordingly.
- Enhanced customer satisfaction through effective conflict resolution and team coordination.
- Managed scheduling to ensure adequate staffing during peak hours while controlling labor costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
Associate Degree in Nursing - Nursing
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Team collaboration
Timeline
Cashier
Goodwill
09.2025 - CurrentRead More
Customer Service Representative
Firstsource Solutions
02.2021 - 01.2025Read More
Store Manager
Dunkin Donuts
01.2009 - 01.2021Read More
Jersey College
Associate Degree in Nursing from Nursing
Read More
Palm Bay High School
High School Diploma
Read More