Brittani Green
Winston-Salem,NC
Summary
Utilized extensive experience to resolve complex customer issues, consistently exceeding performance metrics while facilitating team discussions aimed at improving overall results.
Overview
2019
2019
years of professional experience
Work History
Credit Specialist
Bank of America
Greensboro, NC
2019 - 2025
- Analyzed credit applications to evaluate risk and ensure compliance with lending guidelines.
- Assisted customers in understanding credit products and resolving account inquiries.
- Processed transactions efficiently, maintaining accuracy in financial documentation.
- Collaborated with team members to streamline workflows and enhance service delivery.
- Monitored accounts for discrepancies, addressing issues promptly to maintain customer satisfaction.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Chat Technical Support
Kelly Connect
07.2017 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Dedicated Service Representative
Paychex Inc
01.2016 - 10.2016
- Assisted clients with payroll inquiries and resolution of account issues.
- Processed employee benefits enrollment and maintained accurate records.
- Coordinated communication between clients and internal teams to ensure service excellence.
- Utilized CRM software to track client interactions and support requests effectively.
- Leveraged advanced knowledge of company products/services to provide comprehensive support across various lines of business.
- Improved client satisfaction by promptly addressing concerns and providing personalized solutions.
- Facilitated smooth transactions by accurately documenting client interactions and updating records in a timely manner.
- Managed high-volume call queues while maintaining composure under pressure, ensuring positive outcomes for both clients and the company.
Customer Care Representative
UnitedHealth Group
05.2013 - 06.2015
- Assisted customers with inquiries, providing accurate information on policies and services.
- Resolved issues efficiently, enhancing customer satisfaction and loyalty.
- Documented interactions in CRM system, ensuring accurate record-keeping and follow-up actions.
- Collaborated with team members to streamline processes, improving response times.
- Educated customers on health plan options, facilitating informed decision-making.
- Managed multiple customer accounts, maintaining high levels of organization and attention to detail.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Associate of Science - General Studies
Guilford Technical Community College
Jamestown, NC05.2018
Skills
Led customer service initiatives across chat and phone channels to enhance user satisfaction Oversaw collections processes and negotiated payment agreements to optimize revenue Guided team performance by analyzing and reporting on key metrics
Timeline
Chat Technical Support
Kelly Connect
07.2017 - 08.2018
Dedicated Service Representative
Paychex Inc
01.2016 - 10.2016
Customer Care Representative
UnitedHealth Group
05.2013 - 06.2015
Credit Specialist
Bank of America
2019 - 2025
Associate of Science - General Studies
Guilford Technical Community College