Brittanie Galey
Danville,IL
Summary
Dedicated and reliable professional recognized for adaptability, dependability, and exceptional time management skills. Highly organized and proactive, consistently demonstrating punctuality and a strong commitment to teamwork. A results-driven mindset fosters collaboration and enhances productivity in dynamic environments. Eager to contribute positively to team objectives while maintaining a focus on achieving high-quality outcomes.
Overview
19
19
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs
Danville, IL
03.2021 - Current
- Coordinates community care referrals and authorizations for Veterans, ensuring timely access to necessary medical services.
- Manages and updates patient records in VA's electronic health systems, maintaining accuracy and confidentiality.
- Facilitates communication between Veterans, healthcare providers, and community care partners to streamline care delivery.
- Provides exceptional customer service to Veterans and their families, addressing inquiries and resolving issues related to community care.
- Collaborates with multidisciplinary healthcare teams to optimize patient care and ensure compliance with VA policies.
- Conducts thorough eligibility and benefits verification for Veterans seeking community care services.
- Assists in scheduling appointments and procedures with community providers, working to reduce wait times and improve patient satisfaction.
- Monitors and tracks the status of community care appointments, following up as necessary to ensure completion.
- Trains and mentors new AMSA team members, promoting adherence to best practices and VA guidelines.
- Utilizes multiple VA software systems and applications to manage community care processes efficiently.
Medical Only Adjuster
CCMSI
Danville, IL
01.2019 - 03.2021
- Managed workmen's comp claims from open to close in multi-state jurisdiction.
- Determined compensability.
- Pursued subrogation if any potential.
- Approved or denied treatment/surgeries.
- Requested medical records.
- Schedule, reschedule or cancel appointments
- Update billing information along with requesting and paying bills.
- Provide excellent service and attention to clients, claimants and providers through phone and email conversations.
Central Indexing Unit
CCMSI
Danville, IL
06.2013 - 01.2019
- Processed medical, legal, statements and bills to the proper que's.
- Required to index 40 per hour (my average 60 or higher)
Customer Service/Accounting Office Associate
Village Mall County Market
Danville, IL
07.2007 - 06.2013
- Balanced daily cash deposits with zero error rate.
- Handled Western Union, Lottery and Money orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Covington Community High School
Covington, IN4 2007
Skills
- Problem resolution
- Team building
- Organization
- Supervision
- Customer service
- Communication's
Education and Training
other
Timeline
Advanced Medical Support Assistant
Veterans Affairs
03.2021 - Current
Medical Only Adjuster
CCMSI
01.2019 - 03.2021
Central Indexing Unit
CCMSI
06.2013 - 01.2019
Customer Service/Accounting Office Associate
Village Mall County Market
07.2007 - 06.2013
High School Diploma -
Covington Community High School