DeSharda' Montgomery
Washington,DC
Summary
Results-driven Advanced Medical Support Assistant with expertise in managing patient appointments and verifying insurance coverage. Streamlines clinic operations while ensuring HIPAA compliance to enhance patient experiences. Proficient in health administration, coordinating referrals, and optimizing care delivery through effective patient interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs Medical Center
Washington, DC
08.2025 - Current
- Managed patient appointments and scheduling for efficient clinic operations.
- Coordinated specialty care referrals and communicated outcomes to improve patient comprehension of treatment plans.
- Utilized electronic health record systems to update patient information promptly.
- Verified patient insurance coverage for services rendered at the facility.
- Monitored compliance with HIPAA regulations to safeguard confidential patient information.
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Assisted back office patient processes to reduce office wait times.
- Coordinated communication between patients and medical staff to ensure clarity.
- Assisted veterans with medical inquiries and navigated healthcare resources to ensure access to necessary services.
- Facilitated patient scheduling and appointment management to streamline access to healthcare services.
- Provided empathetic customer service to enhance patient experiences at the facility.
Child and Youth Program Assistant
Army Installation Management Command
Silver Spring , Maryland
12.2024 - 08.2025
- Sorted incoming mail by size and destination to enhance processing efficiency.
- Loaded and unloaded trucks with mail and packages to ensure timely delivery.
- Operated mail sorting machines to expedite delivery times.
- Collaborated with team members to achieve daily operational targets.
- Ensured compliance with postal regulations and safety protocols.
- Trained new staff on proper handling and sorting procedures.
- Operated various machines such as scales, pallet jacks, forklifts.
- Performed assessments to determine individual limitations and strengths.
- Conducted individual and group activities to develop social skills among participants.
- Implemented engaging educational activities that attracted high participation among children.
- Supervised children while they participated in various games and activities.
- Supported the development of age-appropriate lesson plans for youth programs.
- Adapted existing activities based on participant needs or requests.
- Assisted in planning and implementing youth programs for diverse age groups.
- Supported staff in managing daily operations of child and youth services.
- Supervised daily operations and ensured adherence to safety protocols.
- Trained and mentored new team members on best practices.
- Coordinated shift schedules and managed staff assignments effectively.
- Managed inventory levels and conducted regular stock assessments.
- Implemented process improvements to enhance workflow efficiency.
- Facilitated team meetings to discuss performance and address concerns.
- Assisted in training new employees on shift operations.
- Maintained cleanliness and organization of work areas for compliance standards.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Planned and prepared nutritious meals tailored to children's dietary needs.
- Organized educational games and activities that fostered learning and developmental growth.
- Communicated effectively with parents regarding children's behavior and progress.
- Managed daily schedules, including meals, naps, and playtime routines.
- Assisted with homework and reinforced academic concepts through engaging methods.
- Provided emotional support while nurturing positive relationships with children.
- Maintained records of daily observations and information regarding child's activities and behavior.
- Taught basic hygiene habits such as hand washing and brushing teeth.
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Planned meals based on dietary guidelines with consideration of food allergies or preferences.
- Encouraged good manners among children by modeling appropriate behavior.
Shift Leader
Sweet Greens
Washington, District of Columbia
02.2020 - 05.2024
- Supervised daily operations, ensuring adherence to company policies and fostering a compliant team environment.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and assisted in restocking ingredients as needed.
- Coordinated shift schedules and delegated tasks among team members.
- Monitored food preparation and presentation for quality assurance.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Conducted regular team meetings to enhance communication and streamline workflow processes.
- Implemented operational improvements, resulting in increased service speed and accuracy.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted general manager with operations game plan and company initiatives implementation.
In Home Nanny
Sittercity
Washington, District of Columbia
08.2020 - 12.2020
- Provided attentive care and nurturing support to children in a safe environment.
- Developed engaging educational activities to promote learning and development.
- Organized age-appropriate educational activities to stimulate learning and development.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Assisted with daily routines including meal preparation and hygiene practices.
- Planned meals based on dietary guidelines with consideration of food allergies or preferences.
- Communicated effectively with parents regarding children's progress and needs.
- Collaborated with parents to establish consistent schedules and routines for children.
- Applied behavioral strategies to effectively resolve conflicts and encourage positive interactions.
- Coordinated playdates and outings to foster social skills and peer relationships.
- Engaged in outdoor recreational activities with the children such as trips to the park or beach.
- Read books aloud to promote language development skills and imagination growth.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
Education
Bachelor of Arts - Early Childhood Education
Trinity Washington University
Washington, DC12-2025
Skills
- Electronic health records
- Medical coding
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Health administration
- Operational efficiency
- Time management
- Decision-making capacity
- Problem solving
- Problem resolution
- Effective communication
Certification
- Serv Safe Certification Food and Safety
- EpiPen Training
- Administration of Medicaitons
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs Medical Center
08.2025 - Current
Child and Youth Program Assistant
Army Installation Management Command
12.2024 - 08.2025
In Home Nanny
Sittercity
08.2020 - 12.2020
Shift Leader
Sweet Greens
02.2020 - 05.2024
Bachelor of Arts - Early Childhood Education
Trinity Washington University