Stacy Zeigler
Chicago,IL
Summary
Healthcare professional with strong background in providing administrative support in medical environments. Proven ability to manage high-volume patient interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and patient communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Jesse Brown VA Medical Center
04.2024 - Current
- Maintain strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promote effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Manage high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provide exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Determine nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verify and update clinical records.
- Support efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Perform medical records management, including filing, organizing and scanning documents.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Specialist II
Advocate Illinois Masonic Medical Center
02.2023 - 04.2024
- Accurately collected and recorded patient demographic information in line with organizational standards
- Completed financial estimations for patient out-of-pocket expenses and informed patients of potential financial account issues
- Achieved monthly cash collection targets and maintained efficient resolution of work queues to departmental standards
Pharmacy Technician
Walgreens
08.2021 - 04.2024
- Organized medications for dispensation by accurately reading orders and prescriptions, preparing labels, and calculating necessary quantities
- Assembled intravenous solutions and other pharmaceutical therapies adhering to safety protocols and dosage specifications
- Maintained meticulous records through systematic recording and filing of physicians' orders and prescriptions
Patient Access Specialist II
Northwestern Medicine
12.2021 - 02.2023
- Accurately recorded patient demographic information and coordinated scheduling of appointments per organizational guidelines
- Provided financial counseling to patients, including out-of-pocket cost estimations and point-of-service collections, contributing to the achievement of monthly cash collection targets
- Ensured claim accuracy and insurance compliance by verifying coverage requirements, proficiently applying CPT and ICD coding, and utilizing online payer resources to resolve account discrepancies
Patient Access Representative I (Emergency Room)
Addison Group
05.2017 - 01.2021
- Greeted patients and visitors, ensuring a welcoming environment in the emergency room setting
- Recorded patient medical history and personal information, maintaining confidentiality and accuracy in both paper and electronic document management
- Provided out-of-pocket cost estimations for patients, adhering to departmental and hospital policies to facilitate informed financial decisions
Education
Associate Degree in Nursing - Pre Nursing
Malcolm X College
Chicago, IL08-2024
Certified Pharmacy Technician - Pharmacy Technician
Everest College
Chicago, IL12.2012
Certified Medical Assistant - Medical Assistant
Banner Institute
12.2007
High School Diploma -
Farragut Career Academy High School
06.2005
Skills
- Conflict resolution techniques
- Patient communication
- Organizational growth
- Medical billing experience
- Patient scheduling
- Patient care coordination
- Data entry proficiency
- Electronic health records management
- Inventory and supply management
- Reliable team player
- Electronic health records
Accomplishments
One Million Degrees scholar
September 2024 to present
Certification
- Registered Pharmacy Technician 12/2012
- Medical Assistant 12/2007
Timeline
Advanced Medical Support Assistant
Jesse Brown VA Medical Center
04.2024 - Current
Patient Access Specialist II
Advocate Illinois Masonic Medical Center
02.2023 - 04.2024
Patient Access Specialist II
Northwestern Medicine
12.2021 - 02.2023
Pharmacy Technician
Walgreens
08.2021 - 04.2024
Patient Access Representative I (Emergency Room)
Addison Group
05.2017 - 01.2021
High School Diploma -
Farragut Career Academy High School
- Registered Pharmacy Technician 12/2012
- Medical Assistant 12/2007
Associate Degree in Nursing - Pre Nursing
Malcolm X College
Certified Pharmacy Technician - Pharmacy Technician
Everest College
Certified Medical Assistant - Medical Assistant
Banner Institute
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